Refund Policy
This policy explains when you are eligible for a refund.
30-day refund window — no conditions, no exceptions
Every payment you make to PersProtect can be refunded in full if you ask within 30 days of that payment. This includes subscription charges (first payment and every renewal), the $4.99 trial fee, and one-time products such as reports and guides. There are no exceptions and no conditions: you do not have to give a reason, the refund is not reduced for time used, and it applies whether or not you have logged in, run a scan, or downloaded a report.
To request a refund, email support@persprotect.com from the address on your account, or use the billing portal link in your receipt. We process refunds to the original payment method; it usually takes 5–10 business days for the money to appear on your statement.
After the 30-day window
Once more than 30 days have passed since a payment, that payment is outside the guarantee, but you can cancel anytime to stop the next renewal. Your access continues until the end of the period you have already paid for. We still review later requests case by case and refund where it is fair to do so.
Trial ($4.99 / 3 days)
The $4.99 trial fee is refundable in full within 30 days, like any other payment. The trial converts automatically to a paid plan when it ends (the renewal price and billing interval are shown at checkout), so cancel before the trial ends if you don’t want to continue. If it does convert, the conversion charge starts its own 30-day refund window.
One-time products (reports & guides)
Reports, guides, and other digital downloads are covered by the same 30-day refund window. Downloading or opening a report does not affect your right to a refund.
Cancellations
You can cancel anytime in two clicks from your dashboard — no calls, no retention scripts. Cancelling stops future renewals; if you also want a past charge back, ask us for a refund within the 30-day window above.
Chargebacks and disputes
Before filing a chargeback, please contact us at legal@persprotect.com — a refund request within the window is honored without argument and reaches you faster than a dispute.
Statutory rights
This policy is in addition to any refund or cancellation rights you have under the consumer law of your country, and does not limit them.
Contact
PersProtect is operated by NEXPANSE CORP., 8 The Green, STE A #14063, Dover, DE 19901, USA. Refund questions: support@persprotect.com · +1 (302) 310-0198.