Fidelity account hacked? Here’s what to do
Move fast and in the right order: reclaim the account through Fidelity’s official flow, kick the attacker out of every session, then close the door they came through — usually a password that leaked in a breach and was reused.
If your Fidelity account was hacked: start recovery at the official page (www.fidelity.com/security/report-an-issue), change the password to a unique one, sign out all other sessions, and re-check the recovery email and phone on the account. Then find out how the attacker got in — check whether your password appears in known breach data — and turn on two-factor authentication so it can’t happen again.
Recover your Fidelity account, step by step
These steps follow Fidelity’s official process — expect it to take same-day freeze by phone; fraud investigations take days to weeks. Official links only: account recovery · two-factor setup.
Call Fidelity and say 'compromised account' the moment you suspect anything - freezing money movement and pending transfers comes before everything else.
From a clean device, reset the password via the official login flow; do not reuse the old password anywhere.
Review the profile top to bottom: email, phone, linked bank accounts (EFT), authorized users and alert settings - attackers add their own bank link to move money out.
Turn on multi-factor authentication and Fidelity's money transfer lockdown so electronic transfers out of the account are blocked.
Set transaction alerts, watch statements, and file at reportfraud.ftc.gov if identity theft is suspected.
What trips people up with Fidelity
- Fidelity's Customer Protection Guarantee reimburses unauthorized activity, but it is conditioned on PROMPT reporting and on you keeping your own credentials reasonably secure - call first, reconstruct the details later.
- For a compromised brokerage account the phone beats the web: one call can freeze money movement, block transfer-out (ACAT) requests and lock the login, while the report-an-issue page mostly routes you to secure email with a 24-48h response.
- News of Fidelity's data-breach settlement is itself the bait: fake 'claim your settlement payment' emails and lookalike sites harvest logins. A legitimate claim runs through the court-appointed settlement administrator - never through a login link that arrived by email.
Still logged in? Lock the account down now
If you can still get in, you're racing the attacker. In this order: change the password to a long, unique one; sign out all other sessions/devices (the setting exists in Fidelity's security settings); confirm the recovery email and phone number are yours (attackers quietly add their own so they can "recover" the account later); remove unfamiliar linked apps or API access; and turn on two-factor authentication. Only then deal with anything the attacker posted, sent or bought.
Locked out of Fidelity — email or phone was changed
This is the worst-case scenario and the most common complaint: the attacker changed the account email, phone number or password so the normal reset flow emails them, not you. Do NOT keep triggering password resets — they go to the hacker. Go straight to Fidelity's dedicated recovery flow (link above), which is built for exactly this case: it verifies you by your original signup details, previous passwords, linked devices or a government ID / selfie check, bypassing the stolen email. Watch for the security notice Fidelity sent to your OLD email when the address was changed — it usually contains a "revert this change" link that works for a limited time and is the fastest way back in.
Got a "new login" alert from Fidelity?
Treat it as real but verify it the safe way: never tap the link in the message itself (fake login alerts are a top phishing template for Fidelity). Open the app or type the address yourself, check the active-sessions list in security settings, and if you see a device or location you don't recognize, sign it out and change your password immediately. If the alert was genuine, that password is burned — assume it's circulating and change it everywhere else you reused it.
Lost your 2FA device or codes
If you changed phones or lost access to your authenticator, use the backup codes you saved when enabling 2FA — that's exactly what they're for. No backup codes? Fidelity's account-recovery flow (link above) can verify you through other signals — original signup details, linked email, purchase history or ID verification — but it's deliberately slow, since the same door would otherwise let attackers in. Start the process immediately and respond fast to any follow-up; recovery requests that go quiet get closed.
The attacker spent, moved or stole money
Report the unauthorized transactions to Fidelity through the official flow the moment you're back in (or even before — fraud reports don't require account access). U.S. consumer protections for electronic transfers generally limit your liability the faster you report, so speed matters more than completeness. Also call the bank or card issuer behind the funding source — they can dispute, reverse or block further charges — and file at reportfraud.ftc.gov so the pattern is on record.
Why this happened — and how to make sure it can’t again
About a third of account takeovers are credential stuffing: a password you used on Fidelity (or the email behind it) leaked in some other company’s breach, and attackers replayed it here automatically. The FBI’s IC3 logged over 5,100 account-takeover complaints with $262M in losses in 2025 alone (IC3). Even when Fidelity itself was never breached, your reused password from another site opens it.
So after recovery, check what’s already out there: our free scanner shows which known breaches and dark-web dumps include your email — and whether passwords were exposed with it.
Check my exposure — free →After you recover: three doors to close
- Unique password + 2FA. A password manager plus app-based two-factor (official Fidelity setup) stops both stuffing and phishing replays.
- Reset everywhere you reused that password — email first (it’s the master key), then bank, then the rest.
- Shrink your public footprint. Attackers research targets on data-broker sites (your address, phone, relatives — enough to social-engineer support lines). Our free opt-out guide covers 190 of them, step by step.
Hacked Fidelity account, answered
How did my Fidelity account get hacked?
The most common cause isn't a hack of Fidelity itself — it's credential stuffing: a password you used on Fidelity leaked from some other site's breach, and attackers tried it here automatically. Roughly a third of account takeovers happen this way, with phishing (fake Fidelity login pages and alerts) close behind. That's why the first fix is a unique password, not just a new one.
Can I get my Fidelity account back?
Usually yes. Use the official recovery flow (https://www.fidelity.com/security/report-an-issue) — it can verify you even when the attacker changed the email and password. Expect it to take same-day freeze by phone; fraud investigations take days to weeks; respond quickly to follow-ups so the case stays open.
Should I just make a new Fidelity account instead?
Not until you've tried recovery. The old account keeps your history and contacts — and while the attacker controls it, it will be used to scam people who trust you. Recover it, or at minimum report it as compromised so Fidelity can lock it, before you start over.
Will I get money back that was stolen through my Fidelity account?
Often, if you move fast. Report the unauthorized activity to Fidelity and to the bank or card behind it — U.S. protections for unauthorized electronic transfers generally limit your losses the sooner you report. Peer-to-peer payments you were tricked into sending yourself are much harder to recover than transactions the attacker made — another reason to report the takeover itself, with evidence.
How do I stop my Fidelity account being hacked again?
Three things close most of the doors: a unique password (a manager makes this painless), app-based two-factor authentication (official setup: https://www.fidelity.com/security/how-two-factor-authentication-works), and shrinking your exposed footprint — checking your email against known breach databases and removing your personal data from data-broker sites that attackers use to research targets.